|Policies and General Information
- First Time Customers
All first time customers paying by credit card must have their first order
shipped to the billing address of the credit card. Future orders may be
shipped to a separate address 60 days after receipt of the first order,
provided the first shipment has been received at the billing address uncontested.
Customers can also use the toll-free number on the back of their card to
contact the credit card company and add an Alternative Shipping Address
authorizing purchase be delivered to a destination other than your billing
- Ordering Information
- Phone orders Call us at 1-800-522-5004. Our sales staff is available
Monday to Friday, 8 am to 5 pm and Saturday, 8 am to 12 pm. Please have
the part numbers available in order to save time. If you are unsure, our
helpful sales staff will be able to verify the part numbers for you. Fax
orders Our fax line is available 24 hours a day. Send all order
forms to (714) 522-2500. Please make sure to include a contact phone number
and email address for confirmation.
- Mail orders Send the order form found on page 283 along with your payment
to: Classic Performance Products, Inc. 378 E. Orangethorpe Ave., Placentia
CA 92870. Please call us for a shipping estimate prior to sending your
- Online orders Visit our website at www.classicperform.com. You can find
the parts you need and add them to the cart. For your protection, all orders
submitted thru the website are subjected to a thorough verification procedure
prior to shipping. We will be emailing you with a confirmation.
- Pricing, Terms, Conditions
CPP reserves the right to change prices, terms, specifications and other
information without notice. Please call or write us if you have any questions
or you feel there is a discrepancy.
- Warranty Returns & Replacements:
- Customers requesting to return or replace
an item under warranty must also create a return request by filling out
the RMA form on our website or by contacting our Sales Department. Items
being returned must have the RMA number written clearly on the outside
of all boxes being returned.
- Parts will not be covered under warranty
if they are disassembled, altered, modified, disfigured or abused. Customer
is responsible for the return shipping cost regardless of the carrier.
COD returns will not be accepted. All merchandise being returned is subject
to inspection. If after inspection the part is proven defective, the item
will be repaired, replaced or refunded at our sole determination. We do
not cover reimbursement of labor costs or incidental damages.
- Special / Custom Products
A 50% non refundable deposit is required before any Custom Orders or Special
Products are manufactured by CPP. Allow 4 to 6 weeks for delivery. No returns
or refunds are allowed on special/ custom orders.
- Technical Support
Steering, suspension and braking systems and components require proper
installation procedures to assure safe and correct operation. Always test
completed installation in a safe area prior to placing the vehicle in service.
CPPs technical service personnel, including a professional engineer,
have the training and experience necessary to assist you with installation
or operation problems. Also, they will be happy to speak with your installation
mechanic, if you have one. PLEASE REFER TO OUR COMPLETE TECHNICAL AND INSTRUCTION
GUIDES ON OUR WEB SITE. Also note: we do not reimburse for any labor charges
if you contract for professional installation.
We accept Visa, MasterCard and Discover credit cards, money orders, wire
bank transfer, personal and company checks. We verify all credit card orders
for your protection. In some cases, this may cause a slight delay in shipping.
We also accept Paypal upon request. Please call for a money request and
a reference number if using Paypal. For Paypal payments, we only ship to
confirmed addresses. Orders paid by credit card or certified funds will
be processed immediately, checks or money orders may be held 10-20 business
days pending check clear¬ance before shipping. There will be a $25
service charge on any returned checks. Stop payment will constitute legal
action and/or collection. Sorry, we do not accept COD orders. We charge
the full amount of the order at the time of shipping.
A shipping and handling fee is added to all orders shipped. The shipping
charge is determined at the time of shipment. The standard fee is Published
Rate + Handling Fee. For example, $10 (published rate) + $1.50 (handling
fee) = $11.50 total shipping charge. Oversized items and certain destinations
(AK, HI, PR, International) will be higher. Express shipping is available
at an extra cost. Please contact us if you require a shipping quote. We
ship via Fedex, UPS, and truck freight for palletized orders. Small parts
may be shipped via USPS. International orders are shipped via Fedex, DHL
or DB Schenker. We only ship via Air Freight. These orders may incur duties,
customs broker fees and other charges relate to the importation of the
merchandise. All charges are sole responsibility of the customer. Please
check with your local customs office for more information.
- Foreign Orders
Orders to foreign countries (anywhere outside of the U.S.) may incur customs
and duty charges, customs broker fees and other charges related to the
importation of merchandise. All charges are the sole responsibility of
the customer. Check with your local customs office for more information.
- Ship Notification
Please provide your email address and we will send you a shipping notification
notice with your UPS tracking number.
- Damage/Shipping Claims
Make certain you inspect all packages in the presence of the driver/carrier.
If you receive a package that has been damaged or opened, make a claim
with the driver/carrier at that time. All claims of loss, concealed damaged,
damage or other destruction must be made by you with the carrier. Save
all boxes and packing materials, as the carrier may want to inspect it.
We apologize for this inconvenience - but this is a UPS shipping policy.
Any shortages not the fault of the carrier must be reported within 5 days
of receiving order. No exceptions allowed.
- Back Orders
Listings in the catalog do not imply availability. Always include your
daytime telephone number with your address to prevent delays in your order.
If items are out of stock when you place your order, we will file your
order in a special back order file, which is reviewed on a daily basis.
We will ship as soon as possible when the part comes in unless you specify
- Product Changes
We are constantly updating and revising our products to bring you the best
quality parts available. CPP reserves the right to make changes and improvements
without notification. We have no liability to update previously sold items.
- Core Charges/Deposits
The purpose of a core deposit / charge is to insure the return of rebuildable
parts. Your deposit will be promptly refunded when we receive your complete,
rebuildable core. A copy of your original purchase invoice must accompany
your core. No refund will be issued for broken, damaged, disassembled or
incomplete cores. No exceptions will be allowed. All cores must be prepaid
by customer and returned within 30 days of purchase to obtain full core
value. Cores not returned within 30 days will receive only one half (1/2)
of core value. Unless cores are returned within a timely fashion, other
customers will have to wait. Your cooperation and understanding is appreciated.
- Exchanges, Return & Refunds
Read our return
policies or request RMA number
- Sales Tax
California residents must include 8% State Sales Tax. If you are an automotive
parts business and/or you have a tax number, please include it on a tax
card with your order.
The seller, CPP, hereby expressly disclaims all warranties, either expressed
or implied warranty or merchant ability of fitness for a purpose, and CPP
neither assumes nor authorizes any other person to assume for it any liability
in connection with the sale of this merchandise. CPP will be responsible
only for "the products sold by us." Sellers and manufacturers
only obligation shall be to replace such quantity of the product proved
to be defective by CPP. Neither seller nor manufacturer shall be liable
for any loss, injury or damage, direct or consequential, arising out of
the use of, or the inability of product. After use, the user shall assume
all risk and liability whatsoever in connection thereof.
- NOTICE: © Copyright Classic Performance Products.
All Rights Reserved. This publication, in whole or in part, may not be
reproduced, stored in a computerized, or other retrieval system or transmitted
in any form, or by any means whatsoever without the prior written permission
of Classic Performance Products.
|Classic Performance Products 378 E Orangethorpe
Ave., Placentia CA 92870 Tech Line 714-522-2000|
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Prices subject to change without notice. Not responsible for
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