Dear CPP Family,
We want to thank you, our valued customers, for the continuous support
you have shown us throughout the year. As things progress in the state of
California, we want to keep you updated on the modifications we are making
to our daily operations.
As a CPP customer, you know that we love talking to you about your builds
and helping you out with your next classic car or truck upgrade. We pride
ourselves on dedicating our time to working with you to ensure all of your
questions are answered. However, at this time, our sales staff is still
not back to full capacity and we are unable to assist you as quickly as
we'd like. We want to assure you that we are working daily to answer your
questions and assist you with your projects. If you desire technical assistance,
we recommend sending an email to our mailbox (info@classicperform.com)
as our phone call back time and hold wait time are longer than normal.
We have come a long way and are making great progress on getting your
orders shipped out faster than in the previous months. Our current shipping
lead times are 5-7 business days, depending on the product and the size
of the order. Like most companies, our fulfillment and warehouse staff are
still operating at a reduced capacity. Those who are here are eagerly hand-picking
and packing your orders while also maintaining the recommended safety guidelines,
such as regularly cleaning our work spaces, wearing gloves and face coverings,
and maintaining six feet apart for social distancing.
We have reopened the doors to our showroom to facilitate the picking
up of Will Call orders. Our hours have changed and currently our showroom
is open Monday to Friday from 8am to 4:30pm and Saturdays from 8am to 12pm.
Your safety as well as the safety of our staff continues to be our upmost
priority. We do ask that you follow both the instructions that are placed
just outside our showroom door, as well as any inside our showroom. Although
our showroom is now open for local will calls, we have had to limit the
capacity of visitors to 6 people at a time. To allow for a quicker processing
time of your order, we encourage you to place your order ahead of time.
If you would like to place an order for will call, you may do so on our
website or over the phone.
In the interest of safety, we decided to temporarily close down our machine
shop in March but we are happy to announce that it is back up and running
at a limited capacity. The guys are diligently working to build back up
the stock of some of our staple items, but some parts may not be available
for a few weeks. We encourage you to call or email us to check stock and
availability before placing orders. We understand that nobody likes backorders
and therefore also encourage you to reach out to our CPP Dealers across
the country if we are out of stock on an item that you are looking for.
You can check our Dealer list here: https://www.classicperform.com/ListofDealers.htm
We agree that long waits are frustrating but we want you to know that
we are doing everything we can to speed things up while keeping our employees
and communities safe. We will continue with this objective until this threat
is over and our families, including you and yours are safe and healthy.
We appreciate your patience and support and look forward to serving you
at full capacity soon.
Classic Performance Products
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