We want to thank you for your continued support
and business during these unprecedented times. As things develop daily here
in California, we have been making continuous modifications to our operations
to increase productivity and to better assist you while still maintaining
the CDC guidelines for social distancing and health and safety. Therefore,
effective Monday, April 13, 2020, we will be implementing the following
- Business Hours for Phone and Will Call Pick
- Monday-Friday 8 AM to 5 PM and Saturday 8 AM
to 12 PM.
Our phone lines will be available for orders only. Our Technical Support
and Order Status lines will remain closed, but our staff will still be able
to assist you via email (firstname.lastname@example.org). Please allow for delays as we continue to operate with
a limited staff.
We encourage everyone to place their orders via our website at this time.
Our website is open 24/7 and you will receive an Order Confirmation once
it is received.
No-Contact Will Call Pick Up: Our showroom will remain closed, but we are opening a
designated Will Call area for customers who prefer to pick up their orders.
Please place all Will Call Orders in advance, either by phone or thru our
website. Please allow 2 hours minimum to schedule your pick up time. You
will receive an Order Confirmation via email advising if the items are in
stock and a Ready for Pick Up email with instructions on how to proceed.
use the dedicated Dealer Mailbox - email@example.com for all your inquiries, including placing your Orders,
checking Order Status, Technical Support, and Stock Checks.
are doing our best to ship your orders as they come in, however, shipments
may take longer than usual as we have reduced our hours and our staff to
comply with California's mandate. Our current estimated ship time is 1-2
weeks for stocking items.
We apologize for any inconvenience caused by the
temporary changes we have had to implement during this pandemic. It is our
greatest desire to bring you the best possible customer service, while helping
to prevent the spread of this virus. Please check back on our website for
updates as we navigate these uncharted waters.
We appreciate your patience and we look forward
to the day the threat is gone and the mandate is lifted so we can return
to serving you at our highest capacity!
We hope you all stay safe and healthy!