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First Time Customers
All first time customers paying by credit card must have their first order
shipped to the billing address of the credit card. Future orders may be
shipped to a separate address 60 days after receipt of the first order,
provided the first shipment has been received at the billing address uncontested.
Ordering Information
Please make certain you are ordering the correct parts you need. You can
verify part numbers by calling (714) 522-2000. A 20% restocking charge applies
to all returned parts ordered incorrectly. Restocking fee may be waived
if return is accompanied by a new order with a value of $25.00 more than
the returned order. Parts that have been installed, painted, plated, etc.
will not be accepted for return. Electrical parts are non-refundable - exchange
only. CPP will not accept COD returns. Please call, write, e-mail or fax
if you wish to return mis-ordered items.
Internet Orders
For your protection, all orders that are submitted to us through our website
are subjected to a thorough verification procedure before shipping. Often,
this process includes contacting you by email to confirm your order and
delivery information. Please be sure to include an email address so that
we can contact you if necessary.
Pricing, Terms, Conditions
CPP reserves the right to change prices, terms, specifications and other
information without notice. Please call or write us if you have any questions
or you feel there is a discrepancy.
Guarantee/Warranty
All CPP products are guaranteed for life from date of purchase, to be free
of defects in materials and workmanship. This guarantee is void in the event
of misuse, neglect, improper installation or misdiagnosis. At our option,
we will repair or replace any product found to be defective subject to our
inspection and approval. Absolutely no electrical parts are refundable.
We reserve the right to exchange any electrical item after it is returned
and inspected by us. CPP will not accept COD returns. All suspected defective
item must be authorized prior to return; they must have a Return Merchandise
Authorization (RMA) number, the original invoice, a brief description of
the problem ("defective" is not sufficient) and customer must
prepay shipping.
Note: Due to the variances in the manufacture of after-market products and/or
original equipment, production run changes, multiple suppliers of the same
product(s) and almost limitless options for such parts, it is the ultimate
responsibility of you (the buyer/consumer) to confirm in advance that such
part(s) will fit your vehicle.
Special / Custom Products
A 50% non refundable deposit is required before any Custom Orders or Special
Products are manufactured by CPP. Allow 4 to 6 weeks for delivery. No returns
or refunds are allowed on special/custom orders.
Technical Support
Steering, suspension and braking systems and components require proper installation
procedures to assure safe and correct operation. Always test completed installation
in a safe area prior to placing the vehicle in service. CPP’s technical
service personnel, including a licensed professional engineer, have the
training and experience necessary to assist you with installation or operation
problems. Also, they will be happy to speak with your installation mechanic,
if you have one. PLEASE REFER TO OUR COMPLETE TECHNICAL AND INSTRUCTION
GUIDES ON OUR WEB SITE. Also note: we do not reimburse for any labor charges
if you contract for professional installation.
Payment
We accept Visa, MasterCard and Discover credit cards, money orders, certified
funds, personal and company checks. We also accept Paypal; please contact
us for more information of this payment form. Orders paid by credit card
or certified funds will be shipped immediately, checks or money orders may
be held 10-20 business days pending check clearance before shipping. There
will be a $25.00 service charge on any returned checks. Stop payment will
constitute legal action and/or collection. Orders totaling $200 or less
may also be shipped COD and paid by certified check at the time of delivery.
A $7.00 per box COD charge will be added. Refused or undeliverable COD orders
will result in prepayment on all future orders and may result in billing
customer for freight both ways.
Shipping
A handling/shipping fee is added to all orders shipped. The standard fee
is Published Rate + 15% Handling Fee. For example, $10 (published rate)
+ $1.50 (15% handling fee) = $11.50 total shipping charge. However, oversized
items and certain destinations will be higher. Express shipping is available
at an extra cost. We use UPS and FedEx in most cases. Neither UPS or FedEx
will ship to a post office box. Shipping and handling rates must be included
on all prepaid orders to avoid additional COD charges. A current COD charge
will be added per box or per shipment. Drop shipment fee applied where applicable.
Alaska and Hawaii ship UPS Blue Label; call for rates. NOTE: If the address
to which your order is being shipped differs from your billing address (the
address to which your monthly credit card statement is sent), please use
the toll-free number on the front or back of your card to contact your credit
card company and create an "Alternate Shipping Address", which
is simply a note on your account authorizing purchases that are delivered
to a destination other than your billing address. Failure to do so may considerably
delay the processing of your order.
Foreign Orders
Orders to foreign countries (anywhere outside of the U.S.) may incur customs
and duty charges, customs broker fees and other charges related to the importation
of merchandise. All charges are the sole responsibility of the customer.
Check with your local customs office for more information.
Ship Notification
Please provide your email address and we will send you a shipping notification
notice with your UPS tracking number.
Damage/Shipping Claims
Make certain you inspect all packages in the presence of the driver/carrier.
If you receive a package that has been damaged or opened, make a claim with
the driver/carrier at that time. All claims of loss, concealed damaged,
damage or other destruction must be made by you with the carrier. Save all
boxes and packing materials, as the carrier may want to inspect it. We apologize
for this inconvenience - but this is a UPS shipping policy. Any shortages
not the fault of the carrier must be reported within 5 days of receiving
order. No exceptions allowed.
Back Orders
Listings in the catalog do not imply availability. Always include your daytime
telephone number with your address to prevent delays in your order. If items
are out of stock when you place your order, we will file your order in a
special back order file, which is reviewed on a daily basis. We will ship
as soon as possible when the part comes in unless you specify otherwise.
Product Changes
We are constantly updating and revising our products to bring you the best
quality parts available. CPP reserves the right to make changes and improvements
without notification. We have no liability to update previously sold items.
Core Charges/Deposits
The purpose of a core deposit / charge is to insure the return of rebuildable
parts. Your deposit will be promptly refunded when we receive your complete,
rebuildable core. A copy of your original purchase invoice must accompany
your core. No refund will be issued for broken, damaged, disassembled or
incomplete cores. No exceptions will be allowed. All cores must be prepaid
by customer and returned within 30 days of purchase to obtain full core
value. Cores not returned within 30 days will receive only one half (1/2)
of core value. Unless cores are returned within a timely fashion, other
customers will have to wait. Your cooperation and understanding is appreciated.
Exchanges, Return & Refunds
Read our return
policies or request RMA number
Sales Tax
California residents must include 8.75% State Sales Tax. If you are an automotive
parts business and/or you have a tax number, please include it on a tax
card with your order.
Liability
The seller, CPP, hereby expressly disclaims all warranties, either expressed
or implied warranty or merchant ability of fitness for a purpose, and CPP
neither assumes nor authorizes any other person to assume for it any liability
in connection with the sale of this merchandise. CPP will be responsible
only for "the products sold by us." Sellers and manufacturers
only obligation shall be to replace such quantity of the product proved
to be defective by CPP. Neither seller nor manufacturer shall be liable
for any loss, injury or damage, direct or consequential, arising out of
the use of, or the inability of product. After use, the user shall assume
all risk and liability whatsoever in connection thereof.
NOTICE: © Copyright Classic Performance Products 2007-08.
All Rights Reserved. This publication, in whole or in part, may not be reproduced,
stored in a computerized, or other retrieval system or transmitted in any
form, or by any means whatsoever without the prior written permission of
Classic Performance Products. | 
