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First Time Customers
All first time customers paying by credit card must have their first order shipped to the billing address of the credit card. Future orders may be shipped to a separate address 60 days after receipt of the first order, provided the first shipment has been received at the billing address uncontested. Customers can also use the toll-free number on the back of their card to contact the credit card company and add an “Alternative Shipping Address” authorizing purchase be delivered to a destination other than your billing address.
 
Ordering Information
Phone orders
– Call us at 1-800-522-5004. Our sales staff is available Monday to Friday, 8 am to 5 pm and Saturday, 8 am to 12 pm. Please have the part numbers available in order to save time. If you are unsure, our
helpful sales staff will be able to verify the part numbers for you. Fax orders – Our fax line is available 24 hours a day. Send all order forms to (714) 522-2500. Please make sure to include a contact phone number and email address for confirmation.
Mail orders – Send the order form found on page 283 along with your payment to: Classic Performance Products, Inc. 378 E. Orangethorpe Ave., Placentia CA 92870. Please call us for a shipping estimate prior to sending your order.
Online orders – Visit our website at www.classicperform.com. You can find the parts you need and add them to the cart. For your protection, all orders submitted thru the website are subjected to a thorough verification
procedure prior to shipping. We will be emailing you with a confirmation.
 
Pricing, Terms, Conditions
CPP reserves the right to change prices, terms, specifications and other information without notice. Please call or write us if you have any questions or you feel there is a discrepancy.
 
Guarantee/Warranty
All CPP products are guaranteed for life from date of purchase, to be free of defects in materials and workmanship. This guarantee is void in the event of misuse, neglect, improper installation or misdiagnosis. At our option, we will repair or replace any product found to be defective subject to our inspection and approval.
Warranty returns require the same procedures as above. All suspected defective item must be authorized prior to return; they must have a Return Merchandise Authorization (RMA) number, the original invoice, a brief description of the problem (“defective” is not sufficient) and customer must prepay shipping. Parts that are disassembled, altered, modified, disfigured, or abused will not be covered by our warranty. This warranty does not cover reimbursement of labor costs or incidental damages (if any). There are no refunds on shipping costs, electrical parts, or special order merchandise.
 
Special / Custom Products
A 50% non refundable deposit is required before any Custom Orders or Special Products are manufactured by CPP. Allow 4 to 6 weeks for delivery. No returns or refunds are allowed on special/ custom orders.
 
Technical Support
Steering, suspension and braking systems and components require proper installation procedures to assure safe and correct operation. Always test completed installation in a safe area prior to placing the vehicle in service. CPP’s technical service personnel, including a licensed professional engineer, have the training and experience necessary to assist you with installation or operation problems. Also, they will be happy to speak with your installation mechanic, if you have one. PLEASE REFER TO OUR COMPLETE TECHNICAL AND INSTRUCTION GUIDES ON OUR WEB SITE. Also note: we do not reimburse for any labor charges if you contract for professional installation.
 
Payment
We accept Visa, MasterCard and Discover credit cards, money orders, wire bank transfer, personal and company checks. We verify all credit card orders for your protection. In some cases, this may cause a slight delay in shipping. We also accept Paypal upon request. Please call for a money request and a reference number if using Paypal. For Paypal payments, we only ship to confirmed addresses. Orders paid by credit card or certified funds will be processed immediately, checks or money orders may be held 10-20 business days pending check clear¬ance before shipping. There will be a $25 service charge on any returned checks. Stop payment will constitute legal action and/or collection. Sorry, we do not accept COD orders. We charge the full amount of the order at the time of shipping.
 
Shipping
A shipping and handling fee is added to all orders shipped. The shipping charge is determined at the time of shipment. The standard fee is Published Rate + Handling Fee. For example, $10 (published rate) + $1.50 (handling fee) = $11.50 total shipping charge. Oversized items and certain destinations (AK, HI, PR, International) will be higher. Express shipping is available at an extra cost. Please contact us if you require a shipping quote. We ship via Fedex, UPS, and truck freight for palletized orders. Small parts may be shipped via USPS. International orders are shipped via Fedex, DHL or DB Schenker. We only ship via Air Freight. These orders may incur duties, customs broker fees and other charges relate to the importation of the merchandise. All charges are sole responsibility of the customer. Please check with your local customs
office for more information.
 
Foreign Orders
Orders to foreign countries (anywhere outside of the U.S.) may incur customs and duty charges, customs broker fees and other charges related to the importation of merchandise. All charges are the sole responsibility of the customer. Check with your local customs office for more information.
 
Ship Notification
Please provide your email address and we will send you a shipping notification notice with your UPS tracking number.
 
Damage/Shipping Claims
Make certain you inspect all packages in the presence of the driver/carrier. If you receive a package that has been damaged or opened, make a claim with the driver/carrier at that time. All claims of loss, concealed damaged, damage or other destruction must be made by you with the carrier. Save all boxes and packing materials, as the carrier may want to inspect it. We apologize for this inconvenience - but this is a UPS shipping policy. Any shortages not the fault of the carrier must be reported within 5 days of receiving order. No exceptions allowed.
 
Back Orders
Listings in the catalog do not imply availability. Always include your daytime telephone number with your address to prevent delays in your order. If items are out of stock when you place your order, we will file your order in a special back order file, which is reviewed on a daily basis. We will ship as soon as possible when the part comes in unless you specify otherwise.
 
Product Changes
We are constantly updating and revising our products to bring you the best quality parts available. CPP reserves the right to make changes and improvements without notification. We have no liability to update previously sold items.
 
Core Charges/Deposits
The purpose of a core deposit / charge is to insure the return of rebuildable parts. Your deposit will be promptly refunded when we receive your complete, rebuildable core. A copy of your original purchase invoice must accompany your core. No refund will be issued for broken, damaged, disassembled or incomplete cores. No exceptions will be allowed. All cores must be prepaid by customer and returned within 30 days of purchase to obtain full core value. Cores not returned within 30 days will receive only one half (1/2) of core value. Unless cores are returned within a timely fashion, other customers will have to wait. Your cooperation and understanding is appreciated.
 
Exchanges, Return & Refunds
Read our return policies or request RMA number

Sales Tax
California residents must include 8% State Sales Tax. If you are an automotive parts business and/or you have a tax number, please include it on a tax card with your order.
 
Liability
The seller, CPP, hereby expressly disclaims all warranties, either expressed or implied warranty or merchant ability of fitness for a purpose, and CPP neither assumes nor authorizes any other person to assume for it any liability in connection with the sale of this merchandise. CPP will be responsible only for "the products sold by us." Sellers and manufacturers only obligation shall be to replace such quantity of the product proved to be defective by CPP. Neither seller nor manufacturer shall be liable for any loss, injury or damage, direct or consequential, arising out of the use of, or the inability of product. After use, the user shall assume all risk and liability whatsoever in connection thereof.
NOTICE: © Copyright Classic Performance Products. All Rights Reserved. This publication, in whole or in part, may not be reproduced, stored in a computerized, or other retrieval system or transmitted in any form, or by any means whatsoever without the prior written permission of Classic Performance Products.

Classic Performance Products  378 E Orangethorpe Ave.,  Placentia CA 92870  Tech Line 714-522-2000

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